Minibus Athen Tours – Terms and Conditions

Welcome to MinibusAThens.tours!

These terms and conditions govern the use of our website, minibusathens.tours, and the booking and use of our tours and transfers. By accessing this website or booking any services, you confirm that you have read, understood, and agreed to all Terms and Conditions herein. If you do not agree with any part, do not proceed to use the website or book services.

Part 1: General Use of the Website

1.1 Cookies
Our website uses cookies to enhance user experience and for statistical and marketing purposes. Required cookies are necessary for website operation. Optional third-party cookies may be used. You may disable optional cookies via your browser, but some website features may not function properly.

1.2 Intellectual Property

All content on this website is owned by MiniBus Athens Tours unless otherwise stated. Content is protected by intellectual property laws. You may use content for personal, non-commercial purposes only. Copying, reproducing, selling, sublicensing, or redistributing content without permission is prohibited.

1.3 User Comments

Users may post comments on the website. Comments are the sole responsibility of the poster. MiniBus Athens Tours may remove comments deemed inappropriate, offensive, or unlawful. By posting comments, you grant MiniBus Athens Tours a non-exclusive license to use, reproduce, and edit them.

1.4 Hyperlinking
Certain organizations (Government agencies, Search engines, News organizations, Online directory distributors, and System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups) may link to our website without prior permission if links are not misleading.

We may consider and approve other link requests from the following types of organizations (commonly known consumer and/or business information sources, community sites, associations or other groups representing charities, online directory distributors, internet portals, accounting, law, and consulting firms, and educational institutions and trade associations). If you are one of theses organizations and are interested in linking to our website, you must inform us by e-mail and include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 1-2 weeks for a response.

MiniBus Athens Tours reserves the right to approve, reject, or request removal of any links.

1.5 Content Liability

MiniBus Athens Tours is not responsible for content on third-party websites linking to us. Users agree to defend and indemnify MiniBus Athens Tours from any claims arising from external content.

1.6 Disclaimer:

To the fullest extent permitted by applicable law, MiniBus Athens Tours excludes all representations, warranties, and conditions relating to this website and its use.

Nothing in this disclaimer shall:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any liability in a way that is prohibited under applicable law; or

  • Exclude any liability that cannot be excluded under applicable law.

The limitations and exclusions of liability in this section, and elsewhere in these Terms, apply to all liabilities arising under contract, tort, or statutory duty.

MiniBus Athens Tours reserves the right to modify or update these Terms at any time without prior notice.

Part 2: Booking Terms and Procedures

Once you have confirmed a reservation with us, you are legally bound to a contract with us.

2.1 Booking Reservations

Allow 1–2 business days for email replies and confirmations. For urgent matters, mark emails as “URGENT” or contact us via WhatsApp or phone.

2.2 Reservation Changes

Notify us promptly of any reservation changes. Last-minute changes (<24 hours) are subject to availability. Avoid using third parties to communicate changes.

2.3 What’s included in the price

Private vehicle, English-speaking driver, Wi-Fi on board, fuel, insurance, parking fees, and Greek VAT.

2.4 What is NOT included

Entrance fees, meals, personal expenses, gratuities, unless otherwise stated.

2.5 Vechicles

Vehicles are regularly maintained for optimal safety and performance and are up to industry standards, but unforeseen mechanical issues may occur. MiniBus Athens Tours is not liable for mechanical malfunctions beyond our control.

2.6 Vehicle Rules

No smoking, eating, or drinking from open containers inside vehicles. Bottled beverages with secure caps are allowed. Passengers must treat vehicles respectfully. Thank you for your comprehension.

2.7 Deposits and Prepayments

A 50% deposit of the total service price is required to confirm a reservation. Payment can be made via bank transfer or credit/debit card using the account details or secure payment link provided by MiniBus Athens Tours.

Please note that all bank transfer fees and charges are the responsibility of the customer.

Customers may also choose to pay the full amount at the time of booking if preferred.

2.8 Cancellation Policy

MiniBus Athens Tours is committed to providing reliable and timely services. When a booking is cancelled without sufficient notice, it may prevent another customer from being served. In addition, late cancellations and no-shows negatively affect service planning and overall service quality. For these reasons, the following cancellation policy is strictly applied.

Cancellation requests may be submitted via email or WhatsApp.

  • Up to 15 days before the scheduled tour or transfer: Full refund with no cancellation fee.

  • 10–14 days before the scheduled tour or transfer: 50% of the total service price will be charged. If a 50% deposit has already been paid, it will not be refunded. If the full amount has been paid, 50% of the total amount will be refunded.

  • 9 days or less before the scheduled tour or transfer: No refund will be issued. Any deposit paid will be non-refundable, and if the full amount has been paid, no refund will be provided.

  • No-show: If the client does not appear at the agreed pickup time and location, the booking will be considered a no-show and no refund will be issued.

If MiniBus Athens Tours cancels the scheduled tour or transfer for any reason, the customer will receive a full refund regardless of the notice period.

Please note that refunds will be processed in the original form of payment.

Part 3: Private Transfers

For arrival transfers to Athens Airport, you must provide your flight number. We do not guarantee accuracy of service if you do not provide us with your correct flight Number.

3.1 Airport meeting point and meeting time

Your driver will arrive at the Meeting Point for your airport pick up at your scheduled flight arrival time, according to the flight information provided to us by the airport and/or airline.

Please note that in case the Meeting Point is crowded with other drivers, or it is not possible for us to stand there, your chauffeur will still be in the general waiting area holding a sign with your name.

Drivers are not permitted to wait for clients in restricted areas such as baggage claim.

3.2 Airport waiting time.

Your chauffeur will wait at the airport no more than 1 hour and 10 minutes after your flight’s arrival unless you contact us regarding airport or luggage delays within the first hour. We will retain your driver longer than 1 hour and 10 minutes only if we are promptly notified of any arrival changes. We cannot guarantee car service if we do not hear from you within 1 hour of your flight ‘s arrival.

3.3 Early arrival flights

If your flight arrives unexpectedly much EARLIER than the originally scheduled arrival time you booked with us, you will be required to wait for the originally scheduled pick up time. There are cafes available near the Meeting Point where you may enjoy a coffee or pastry while you wait. We only guarantee service for the originally scheduled flight arrival time.

3.4 Late arrival flights

If your flight is cancelled, if you missed your flight, or will be arriving with a different flight and at a different time or different terminal, please call, e-mail, or WhatsApp call/message us at the number we provide you with updated information immediately.

Failure to notify us of any delays may result in our inability to provide you with car service. We do not provide service for cancelled flights.

3.5 Flights arriving more than 1.5 hours late

If your flight arrives later than 1.5 hours of the original flight arrival time, or you experience luggage issues that delay your exit more than 1.5 hours from the arrival time, please note that we will provide airport pick up service only according to our availability and it may require that you wait for the first available driver to arrive at the airport if one is not available for your delayed arrival time. You will be informed of the estimated wait time in advance as we will do our utmost best to have a driver reach you as quickly as possible to minimize the wait.

We can only guarantee on-time service for the originally booked time. For any last-minute changes and delays, service will be provided upon availability.

If you arrive at the airport on a delayed flight and do not see a chauffeur at the Meeting Point with a sign bearing your name, please call us at the number you are provided with, and we will send you our first available chauffeur. There are cafes at the Meeting Point areas where you may enjoy a beverage, pastry, and have a seat.

DO NOT EXIT AIRPORT WITHOUT YOUR CHAUFFEUR

If at the airport you are unable to spot your driver, please do NOT exit or leave the airport. Call us or WhatsApp us at the number we provide you with and we will help you locate your driver, or vice versa. If you do not have an internationally operating cell phone, the Airport has a free WiFi network to operate your WhatsApp.

3.6 Greece Highway Speed Limits

Please be advised that legal speed on Greece’s highways/motorways may be higher than in many other countries. The standard legal speed on Greek motorways is 130 Km (80 miles per hour). Your chauffeur will safely obey the legal speed as electronic speed checks are implemented throughout by the state to catch speeders.

IMPORTANT: If legal driving speed makes you feel uncomfortable, it is your obligation to inform your driver, and if it is safe to drive at a lower speed your driver will oblige. It is important to note that driving far below the speed recommended by Greece state troopers (110-120 km) can become a traffic hazard as other vehicles try to overtake slower moving vehicles.

Part 4: Terms of use for Private Tours

4.1 Behavior

We do not tolerate inappropriate, abusive, rude, harassing, or disrespectful behavior by any passenger towards our drivers and staff either in person, over telephone or email. We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.

4.2 Additional Passengers

Any last-minute additions to the number of passengers must be submitted at least 24 hours in advance so we can update your reservation and revise the new price of the tour.

4.3 Touring with Children

Tours offered are geared toward adult participants and interest as the content and commentary during driven tours and private guided tours may include subjects such as History, Ancient Athens, Architecture, Culture, and other subjects that children may or may not find interesting. The tours provided are not geared toward interests of children.

If you are interested in “kid friendly” activities, we can suggest other venues you can explore separately during your stay in Athens that are more suitable for children. The tours we offer are rich in historical and cultural content that is most understood and appreciated by adults who share such interests.

4.4 Drop off at Attraction Sites

Your driver will drop you off as close to the sites you are visiting as legally possible according to traffic laws of Athens. We cannot stop directly next to historic sites as it would be a traffic violation.

4.5 Tour Drivers

You are provided a private tour with a Driver who is NOT a Licensed Tour Guide and will not provide services of a guide.

Greece has strict laws and regulations in place to protect licensed tour guides, this makes it unlawful for Tour Drivers to offer commentary about sites outside the vehicle. For us to comply with Hellenic laws, Tour Drivers may not tour our guests inside monuments and museums.

Your Tour Driver will provide limited some commentary and information only while at the vehicle.

Only licensed Tour Guides may accompany or guide you at the sites you visit.

For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the tour is our top priority.

When it’s not possible to offer commentary while driving, the driver will provide commentary once the vehicle is stopped near the sites you will visit.

4.6 Vehicle Comfort

If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your driver know immediately so he can accommodate your needs. If you do not make your needs known to your driver, he or she will not know to make your transfer more comfortable.

If you have difficulty hearing your driver speak, please ask him or her to speak louder.

Only licensed tour guides or licensed tour companions are lawfully permitted to use microphones and audio system inside the vehicle.

4.7 Hands-free cellphone uses

According to Greek law, professional drivers are permitted to use their hands-free cell phones for work related issues. From time to time, you driver may need to make and answer calls as it is part of our job.

Part 5:  Terms of use for Semi-Private Tours

These Terms and Conditions apply exclusively to our Semi-Private Tours. While the general Terms and Conditions of our website remain in effect, the provisions stated herein regarding bookings, cancellations, and deposits shall prevail and supersede any general website policies in the event of any conflict or inconsistency.

5.1 Booking and Payment

  • Deposit: A non-refundable deposit (price on the page of the tour) is required to reserve your seat in a semi-private group.
  • Confirmation: Your booking is officially confirmed only upon successful payment of this deposit.
  • Balance: The remaining balance must be settled at the meeting point before the start of the tour (via Cash) plus the cost of the tickets.

5.2 Semi-Private Tour Confirmation & Minimum Participants

  • Shared Experience: Our semi-private tours operate based on a minimum number of participants to ensure the tour’s departure.
  • Cancellation by Us: We reserve the right to cancel a semi-private tour if the minimum participation is not met. We will notify you at least 15 days prior to the scheduled date.
  • Your Options: In the event of such a cancellation, you will be offered:
    1. The option to upgrade to a Private Tour (subject to additional private-rate costs).
    2. A full refund of your deposit.

5.3 Customer Cancellation Policy

  • 30+ Days Notice: Full refund of the deposit.
  • Less than 30 Days / No-Show: The deposit is non-refundable, as your seat was blocked and unavailable for other semi-private participants.

5.4 Itinerary, Weather & Traffic

We reserve the right to alter the route or the order of stops in the itinerary due to:

  • Adverse weather or safety concerns.
  • Heavy traffic congestion, official road closures, or sudden traffic regulations. Our priority is to maintain the high quality of the semi-private experience despite any local disruptions. In case of cancellation by us due to extreme weather, a full refund or reschedule will be offered.

5.5 Liability & Responsibility

  • Physical Health: Participants must be in good health for the activities involved.
  • Personal Belongings: Minibus Athens Tours is not liable for loss, theft, or damage to personal items during the tour.
  • Insurance: Participants are responsible for their own travel insurance.

5.6 Media Consent & Social Media

We may take photographs or videos during the tour for promotional purposes. By booking, you grant us permission to use this media. Feel free to take your own photos and tag us on Instagram @minibus_athens_tours to share your experience! To opt-out of our photography, please inform your guide before the tour starts.

5.7 Code of Conduct

To ensure a pleasant experience for all guests in the semi-private group, we reserve the right to refuse service to any participant whose behavior is disruptive, under the influence of substances, or poses a safety risk.

5.8 Acceptance

By completing your booking and paying the deposit, you acknowledge that you have read, understood, and agreed to these Specific Semi-Private Tour Terms.

Part 6: Force Majeure

MiniBus Athens Tours is not liable for failure to perform due to events beyond our control, including natural disasters, war, terrorism, strikes, pandemics, government restrictions, or traffic/airport closures. Services may be rescheduled, modified, or canceled. Customers will be offered reschedule options or full refunds where possible.

Part 7: Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Greece. Any disputes will be submitted to the courts of Athens, Greece, which have exclusive jurisdiction.

Part 8: Customer Support

For issues during tours or transfers, contact MiniBus Athens Tours immediately. Customers agree to provide reasonable opportunity to resolve issues before posting public complaints.
Email: info@minibusathens.tours

Part 9: Privacy and Data Protection (GDPR)

MiniBus Athens Tours collects and processes personal data only to manage bookings and deliver services. Personal data is stored securely in accordance with GDPR (EU 2016/679) and Greek Data Protection Law 4624/2019. Customers may request access, correction, or deletion of data. See our Privacy Policy for full details.

Part 10: Consumer Rights and EU Regulations

Services are provided in compliance with EU Consumer Rights Directive 2011/83/EU and Greek consumer law. Due to the specific date and time of tours and transfers, the standard right of withdrawal may not apply after booking. All customers acknowledge that cancellation and refund policies are transparent and accepted at booking.

Part 11: Travel Insurance

Customers are strongly advised to obtain personal travel insurance covering medical emergencies, accidents, lost/stolen property, and trip disruption. MiniBus Athens Tours is not responsible for personal injury or loss.

Part 12: Accessibility and Special Requirements

Customers with mobility, medical, or accessibility needs must inform MiniBus Athens Tours at booking. Failure to notify may limit our ability to accommodate needs. Services may be refused if safety is compromised.

Part 13: Limitation of Liability

MiniBus Athens Tours is not liable for indirect, incidental, or consequential losses. Liability is limited to the amount paid for the specific service, except where prohibited by Greek law. MiniBus Athens Tours is not responsible for delays, weather, government restrictions, or airline disruptions.

Part 14: Indemnification

Customers agree to indemnify MiniBus Athens Tours, its owners, employees, drivers, and affiliates from any claims, damages, or losses arising from violation of these Terms, misuse of services, or passenger misconduct.

Part 15: Acceptance of Terms

By accessing minibusathens.tours or booking services, customers acknowledge that they have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use this website or book services.

Part 16: Company Identification and Legal Information

Business Name: MiniBus Athens Tours
Registered Address: Sokratous 15, Korydallos, 181 20
VAT Number (Α.Φ.Μ.): 032576855
GEMI Number: 17407440300
Tour Operator License Number: 0207E0000512801
Email: info@minibusathens.tours
Phone / WhatsApp: +30 697 176 8848
Responsible Person: George Bentis

MiniBus Athens Tours is fully registered with Greek authorities and licensed to provide tourism services. Customers may verify registration with GEMI and the Hellenic Tourism Organization.

If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at info@minibusathens.tours and we will be more than happy to answer any questions you may have.

If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.